We look after your system on a day to day basis. You can rely on us to manage your system 24/7.
Monitoring - Problems with kiosks often go unreported. To ensure a high uptime, the kiosk can be monitored 24 hours a day, 7 days a week by the RedDotNet Network Operations Center. When a problem is identified, we perform remote troubleshooting, and can often resolve issues remotely. If remote resolution is not possible technicians from our nationwide network are deployed directly to the store for on-site resolution. Most of our service calls are initiated through remote monitoring rather than calls from store staff.
24/7 Help Desk - Our technicians can answer questions, and help resolve issues with your system. If necessary a technician can be dispatched to provide on-site service. We offer 24Hour and 48 hour service level agreements (SLA)
Equipment Repair - Faulty equipment is repaired at our in-house repair facility in Dover, NH. Repair is free for the first three years after purchase. Extended warranty coverage is also available. We can hold a small quantity of customer owned units. These can be sent to a store to meet a technician (forward swap). The broken unit can then be returned to us and after repair used for future forward swaps. This strategy substantially reduces downtime.
Application Updates - Each kiosk regularly checks to look for application updates. If found the update application is automatically downloaded and initiated. To prevent unauthorized access, we can keep your system current with the latest security updates.